What You'll Learn
- Action Item List
- Brainstorming
- Charter
- Customer (Voice of the)
- Customer (Who is the)
- DMAIC
- Define
- Measure
- Analyze
- Improve
- Control
- Documentation (Storyboard)

- Eight Wastes
- Defects
- Overproduction
- Waiting
- Non-Utilized People
- Transportation
- Inventory
- Motion
- Excess Processing
- Lead Time
- Lean
- Monitoring Plan
- Performance Metrics
- Pilot Run
- Process Steps
- Required Steps
- Value-Added Steps
- Waste Steps
- Processing Time
- Project Charter
- Response Plan
- Six Sigma
- Spaghetti Diagram
- Process Mapping
- Current State
- Future State
- Swim Lanes
- Symbols
- Stakeholder
- Standardization
- Unbalanced Workload
- Value Stream Map
- Waste Walks